• +49 40 / 734 744-0
  • Mon - Thu: 8 am - 5 pm | Fri: 8 am - 3 pm

Technical service

Technical support

For a first aid, you may call our service hotline (+49 40 734 744-99). For some machines, a telemaintenance service is optionally available. In case of severe technical problems, our service technicians repair your machine in our factory or at your premises.


Once the machines have arrived at your premises, we may install them and teach you how to operate them. This may not only be a technical training in the operation of the machine, but if requested, we may also assist you with your production and recommend suitable materials.


If necessary, our service technicians may carry out maintenance works in our factory or at your premises.
Make use of our service and maintenance contracts so that your Pra machines are always ready for use and your production flow is guaranteed.


On many of our machines, our technicians may solve problems, update software versions etc. via telemaintenance.
For this purpose, the TeamViewer to connect to your PC and the software NetService to gain access to the machine control are available.

How to reach us

Service and orders

040 - 734 744-0
International: +49 40 734 744-0

Opening hours
Mon -Thu: 8 am - 5 pm
(Pickup time until 4.30 pm)
Fri: 8 am - 3 pm
(Pickup time until 2.30 pm)

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